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Pure Cloud Solutions | followers on LinkedIn. Simplifying the complex world of Communications and IT Services through the power of the cloud. Telstra's Contact Centre Genesys Cloud (formerly PureCloud and it is referred to simply as 'Genesys Cloud') can help boost satisfaction and enrich. PureCloud is a contact center software which is powerfully simple, fast and intuitive and which is designed to simplify the way the users manage customer.

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companies use PureCloud. PureCloud is most often used by companies with employees & $10MM in revenue. Our usage data goes back 4 years and 9. Genesys PureCloud is a contact center software with powerful omnichannel and conversation routing features. It makes it easy for your support agents to. A Genesys AppFoundry Partner, AMC expands the integrations capability of DaVinci, offering seamless integration between Genesys PureCloud and leading CRMs.

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PureCloud is a multifunctional tool created to effectively and efficiently manage contact centers and improve their customer experience. click the Help button on any page or go to the Genesys Cloud Resource center at Contact Center Optimization for Genesys PureCloud. Agent Status Display, Call & Wrap-Up Duration Alerts, Flag Supervisor, Personal Wallboard.